Freshgoeye Return/Refund Policy
1. Our policy lasts 7 days. If 7 days have gone by since your order have been delivered, unfortunately, we can’t offer you a refund or exchange.
Please inspect the product carefully before tearing open the contact lens package and contact us immediately if there is any problem.
Our packaging is transparent, if you receive the wrong item, please do not tear the seal, once the seal is torn, it affects the second sale of the product, we will not accept any refunds or re-shipments.
If the contact lens is found to be defective only after the packaging is torn open, we consider the damage to be caused by improper use and we do not accept refunds or replacements.
2. Items returned must be unopened or in good condition with the original packing. We do not accept a returned item that has been opened, damaged, or altered in any way.
3. We do not accept returned items that are sent back by you directly without checking with us first.
4. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
6. Quality problems(ripped, incomplete, shriveled, etc) of the product are found within the after-sale warranty, please contact us immediately and send us clear pictures of the defective item. We can replace it after checking.
Please note that items that are damaged as a result of improper usage and mishandling by the customers are not considered to be defective. We do not offer replacements or refunds for this.
7.Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Please do not throw the lens and lens packages before your problem is solved. We have several different packages, while the color of lenses from different packages may be different.
1. Please check the items whether they are damaged or with the wrong color before you open them.
2. Each order has only one after-sale privilege.
3. Replace, return or refund is not available if the color is not what you expect/wantwhen the product is correct or the parameters you have ordered are not suitable for your eyes.
1. Please send an email to firstname.lastname@example.org, first and we will write back to you as soon as possible.
Please tell us the details of your order in the email: your name, order number, and reason.
Please don't return the lenses according to the return address on the package, because we are unable to receive it at that place.
2. Place the item(s) in the original packing.
Returning the product is allowed if the packaging is in good condition and the product is not opened so that it does not influence the second sale.
3. Drop off your package at your carrier.
Please provide tracking number and website for tracking the logist